What’s special about Jerry Koch-Gonzalez’s meetings is that they are sociocratic. How often have you been part of a call where one person in the group hardly had any chance to speak? Their ideas and experiences are lost for the group if we don’t make sure everyone can speak. “No one ignored” is the essence of Sociocracy and it ensures both effectiveness and equivalence of voices in a meeting.
We understand difficult situations in meetings better if we take a systemic view of organizations and see incidents as indicators for the whole culture. Find a list of what’s underneath the moment you see.